Terms of service

OVERVIEW
Welcome to Nova Cove! The terms “we”, “us” and “our” refer to Nova Cove. Nova Cove operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Nova Cove is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the legal age of majority in your country of residence. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
Our products are cosmetic skincare tools, not medical devices. They are designed for personal use. Results vary by individual. Always consult a qualified professional if you have specific medical concerns, are pregnant, or have photosensitive conditions (such as epilepsy, lupus, or certain medications).
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Nova Cove reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Nova Cove confirms acceptance. We must receive and process your payment before your order is accepted.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Prices displayed include VAT where applicable. Shipping, customs, or import charges may apply and will be shown at checkout or, for customs, remain the responsibility of the recipient.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.
You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use such payment method for the purchase, (iii) charges incurred by you will be honoured by your bank or card issuer, and (iv) you will pay all charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. See our Shipping Policy for full details. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Nova Cove, its affiliates or licensors and are protected by UK, EU and international patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Nova Cove’s names, logos, product and service names, designs, and slogans are trademarks of Nova Cove or its affiliates or licensors. You must not use such trademarks without the prior written permission of Nova Cove. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify.

SECTION 7 - THIRD-PARTY LINKS AND TOOLS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Nova Cove is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Nova Cove. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Nova Cove, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Nova Cove.

SECTION 9 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

SECTION 10 - FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose. You represent that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation received; and (iii) your Feedback will comply with these Terms.

SECTION 11 - ERRORS AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not: (a) engage in unlawful or malicious activity; (b) infringe our or others’ intellectual property rights; (c) harass, defame, or harm any person; (d) transmit false information or spam; (e) impersonate any other person; (f) upload viruses or malicious code; (g) reproduce, duplicate, resell or exploit any portion of the Services; (h) use robots, scrapers, or automated means to access the Services; (i) interfere with security features. We may suspend, disable, or terminate your account at any time, without notice, for violations.

SECTION 13 - TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination.

SECTION 14 - DISCLAIMER OF WARRANTIES
Except as expressly stated by Nova Cove, the Services and all products are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any liability that cannot be excluded by UK law. Your statutory consumer rights under the UK Consumer Rights Act 2015 and equivalent EU law are not affected by these Terms.

SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nova Cove’s total liability for any claim arising out of these Terms or your purchase is limited to the amount you paid for the product in question. In no case shall Nova Cove be liable for indirect, incidental, punitive, special, or consequential damages. This does not affect your statutory consumer rights and does not exclude liability for death, personal injury, fraud, or any liability that cannot be excluded by law.

SECTION 16 - INDEMNIFICATION
You agree to indemnify Nova Cove, Shopify, and our affiliates from any losses, damages, liabilities or claims arising out of (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your use of the Services.

SECTION 17 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed.

SECTION 18 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us.

SECTION 19 - ASSIGNMENT
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms without consent or notice to you.

SECTION 20 - GOVERNING LAW AND JURISDICTION
These Terms are governed by:
— The laws of England and Wales for customers in the United Kingdom.
— The laws of Spain for customers in the European Union or elsewhere.
This does not affect your statutory consumer rights. UK consumers retain full protection under the UK Consumer Rights Act 2015 and the UK Consumer Contracts Regulations 2013. EU consumers retain full protection under EU consumer law.
EU consumers may also access the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

SECTION 21 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Your continued use of the Services following any changes constitutes acceptance.

SECTION 22 - CONTACT INFORMATION
Questions about these Terms? Email carenovacove@gmail.com.
Trade name: Nova Cove
Email: carenovacove@gmail.com
Address: Calle de Badajoz Nº8 3A, 33210 Gijón, Asturias, Spain
Phone: +34 684 628 826
Business registration: N/A (sole trader)
VAT number: N/A (under threshold)